App / Mobile
This policy explains what personal information phbetcom collects when you open and use an account, how that information is stored, and what choices you have about it. Access to this platform depends on local law and is available only where permitted in your eligible region.
When you register an account, we collect the details you provide directly — your name, contact information, and any identity verification documents required under applicable rules. Once your account is active, we also collect records of your activity on the platform: session data, transaction history including GrabPay top-ups and Bank Transfer deposits, and device identifiers associated with your login. This information is used to operate your account, process your transactions accurately, and respond to support requests. We do not sell your personal information to third parties. Data shared with payment processors — including those handling GrabPay and Bank Transfer — is limited to what those processors need to complete a transaction. We retain account records for the period required by applicable rules in eligible regions. If your account is closed, certain records may be retained for a period as required by law. Cookies and similar tools are used to keep your session active and to remember preferences you set in your account dashboard. You can manage cookie settings through your browser at any time. The current status of your data and transaction records is shown in your account dashboard after login.
This privacy policy applies specifically to phbetcom accounts and the services available through phbetcom. It covers account registration, transaction records, and your interactions with our support channels. It does not extend to third-party sites, external payment platforms, or services reached through links on our pages — those services operate under their own terms.
This policy covers personal data collected when you register, log in, or update your phbetcom account — including the contact details and verification documents you submit during the account setup process.
Records of deposits and withdrawals processed through your account — including GrabPay and Bank Transfer — fall within this policy. How payment processors handle their own data is governed by their own privacy terms.
Data generated by your activity on phbetcom — pages visited, game sessions opened, support messages sent — is covered here. We use this data only to operate the account and respond to your requests.
External platforms, wallet providers, and any links that take you away from phbetcom are not covered by this policy. Review the privacy terms of any third-party service before sharing your information with it.
You have specific, actionable choices about the personal data we hold on your account. After logging in, your account dashboard shows the profile details and transaction records currently associated with your account — this is the starting point for any review or correction request. If you notice an error in your registered name, contact email, or linked phone number, you can update those details directly in your account settings, or send a correction request through our support channel. Transaction records such as GrabPay top-ups and Bank Transfer deposits are shown as a timestamped ledger in the same dashboard; these are read-only and reflect the actual processing record. If you want to know specifically what data we hold, or if you want to request deletion of your account and associated records, raise the request through the support contact options listed on this page. We respond to data-related requests in line with applicable rules for eligible Philippines regions.
Log in and open your account dashboard to see the profile information and transaction history we currently hold. The ledger includes GrabPay and Bank Transfer activity with timestamps.
Update your registered name, contact email, or phone number directly in account settings. For fields that cannot be changed in-app, submit a correction request through our support channel.
If you want a clear summary of what personal data we hold on your account, contact us through the support paths listed in the next section. We will respond as required under applicable local rules.
To close your account and request deletion of personal data, reach out through our support channel. Note that certain transaction records may be retained for the period required by applicable law.
For any question about how your data is handled — including correction requests, data summaries, or account closure — use the contact paths below. Include your registered account email in any message so we can locate your records accurately and respond without delay.
Send your privacy-related request to our support email address listed in your account dashboard. Include your registered account email and a brief description of your request.
Open the live chat option from the help section of your account after logging in. This channel handles account-level questions including data correction and privacy requests.
Your account dashboard is the first place to check current data, transaction records, and profile settings. Many corrections can be made directly from there without contacting support.
We apply access controls and encryption to protect the personal information stored in your account. Only staff with a clear operational need can access account records, and those accesses are logged. Data is retained for as long as your account is active and for the additional period required by applicable rules after closure. You can view the current state of your cookie settings and session preferences through your browser controls at any time — no account login required for that step.
Personal information and transaction records — including GrabPay and Bank Transfer history — are stored with encryption applied. This covers data at rest and in transit between your device and our servers.
We use session cookies to keep your login active and functional cookies to remember your account preferences. You can adjust or clear cookie settings in your browser without affecting your account data.
Account records are kept while your account is open and for the period mandated by applicable rules after closure. Once the retention period passes, data is deleted or anonymised in line with our internal process.
When this policy is updated, the revised version is published at phbetcom/privacy-policy/. Continued use of your account after a published update constitutes acknowledgement of the revised terms.
These are the questions we hear most often about how your personal data and account records are handled. If your question is not answered here, reach out through the support contacts listed above.
We collect the details you submit during registration — name, contact email, phone number, and any identity documents required for verification. Once your account is active, we also collect session data and transaction records from your GrabPay and Bank Transfer activity.
Yes. After logging in, your account dashboard shows your profile details and a full transaction ledger. If you want a broader summary of all data held on your account, send a request through our support channel and we will respond as required under applicable rules.
Open account settings after logging in and update fields directly where the form allows it. For details that cannot be changed in-app — such as a registered name correction — send a request through live chat or email support with your account email included.
We share only the data those payment processors need to complete your transaction — typically your account reference and the transaction amount. We do not provide them with your full account profile. Their own privacy terms govern how they handle data on their side.
We retain records for the period required by applicable rules in eligible regions. This covers transaction records such as GrabPay deposits and Bank Transfer history. After that period, data is deleted or anonymised. The exact retention period depends on local legal requirements.
Contact our support team through live chat or email and state that you want your account closed and personal data removed. We process closure requests and confirm what records are retained under applicable law. Include your registered account email to speed up the process.